What is your return policy?
What’s the best way to send my returned goods back?
What happens if my goods arrive damaged, faulty or incorrect?
What happens if I don’t like the items or they do not fit?
Do I have to pay for postage if I want to return or exchange an item?
What if I want to exchange my item for something cheaper or more expensive?
How long will it take for you to process my exchange or return?
Where should I send my returns?
Q. What is your return policy?
Returns are free. Our products are manufactured with great care and attention and we hope you are delighted with your new purchase, but if you are not satisfied with any items we will happily exchange or refund on items returned and received by us within 30 days of your receipt (14 days from delivery for sale items).
To qualify for a refund, items should be unworn and unwashed with all tags still attached and returned in the original packaging. Simply complete the tear off portion of your invoice and place securely inside your parcel.
To send a tracked return please follow these instructions:
Alternatively, you can return at your own expense. In this instance we recommend checking with the post office that your return is adequately insured against loss or damage, as unfortunately we cannot be held responsible for any items that fail to reach us.
When your parcel is received it will be checked and processed.
Unless you have requested an exchange we will automatically refund your credit card. If you have requested an exchange we will send your replacement item to you with no further delivery charge.
If your item is a gift we are happy to exchange but can only refund to the original purchaser.
For faulty or incorrect items please call us to arrange the return.
Please allow 14 days from receipt for your return to be processed.
The value of your goods will be refunded in full excluding your original postage costs. This does not affect your statutory rights as a consumer.
Q. What happens if my goods arrive damaged, faulty or incorrect?
If you receive damaged, faulty or incorrect items, please contact us so that we can discuss the return process. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange your items for the same items within 30 days of the date of despatch. If you would prefer to receive a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 30 days please contact us.
Q. What happens if I don’t like the items or they do not fit?
No problem, just send them back to us within 30 days and depending on your preferences and our stock levels, we can either exchange it with no extra postage charges or give you a full refund. Please complete the Returns Form which is printed on the back of your invoice/delivery note, or include a letter with your name and address (and the details of the purchaser if different), stating whether you would like a refund or an exchange (with the new style, size and colour).
Q. Do I have to pay for postage if I want to return or exchange an item?
No, our returns are free.
Q. What if I want to exchange my item for something cheaper or more expensive?
If you are exchanging for an item with a lower value, we will refund the price difference. If you are exchanging for an item of higher value, an extra payment is required prior to shipping the exchange which will be charged to the same card as original purchase. A cheque can also be included if you wish to not use the same card number.
Q. How long will it take for you to process my exchange or return?
We aim to process your return within seven days of receipt, however, in very busy periods this can take up to 14 days. Please be aware that your bank may take up to a further 7 days to show the transaction on your account if you have paid using Visa, Mastercard or American Express, therefore we ask that you allow 21 days from the date that we receive your return for the refund to appear.
Please note that refunds can only be processed to the original purchaser's card.
Q. Where should I send my returns?
If you are not generating a label using the returns portal, then please use the following address:
Celtic & Co.
Unit B Treloggan
If you need to talk to us about an exchange or refund please call us on the toll free number: 1 888 567 7007. Alternatively you can email us at firstname.lastname@example.org