Contact Customer Services
BY PHONE (From within the UK):
0333 400 0044
BY EMAIL:
support@celticandco.com
Please note that due to the increase in online shopping caused by the current lock down we are receiving an extremely high number of emails and calls and it may take some time to respond to you.
For information on deliveries please check out our FAQs page here before contacting us.
BY PHONE:
Our friendly staff in our Newquay call centre can be reached by telephone on 0333 400 0044.
Our opening hours are 9am- 5pm Monday to Saturday, but if you have an urgent enquiry that cannot wait, we have an external 24/7 call answering service.
UK calls to us are charged at the same rate as calls to a regular 01 or 02 landline, including from mobiles and will be included in any inclusive minutes package.
BY EMAIL:
We aim to reply to your email within 3 working days.
Frequently asked Questions:
We have provided answers to the most frequently asked questions around delivery here.
Please click here for information on returns and exchanges.
Brochure request:
To request a copy of our latest brochure please click here.
To stop receiving our brochures:
If you'd no longer like to receive our brochure through the post, please send your full details including name and postal address to support@celticandco.com or click here to remove your details.
Sign up to our email newsletters:
Be the first to hear about our exclusive offers & news - just click here and enter your email address.
Press & Media Enquiries:
Whether you're writing a feature and need high res imagery, or you're a stylist and would like to use some of our samples for a shoot, please contact our Press Office on +44 (0)333 400 0044 or email press@celticandco.com.
All press releases, imagery and lookbooks can be found here.
Trade & Stockist Enquiries:
We welcome retail trading partners with a visible high street presence who share our beliefs in high quality clothing, made from natural fibres and ethically manufactured.
If you are interested in becoming a stockist, please contact our trade team at trade@celticandco.com for further details.
Comments & Feedback:
We are always delighted to hear from you, so please do let us know if you have had a particularly good experience, or if our website, service levels or products do not exceed your expectations. Phone us, write to us or send an email to comments@celticandco.com
Complaints:
In the event that you should have a problem please inform us as soon as possible either by telephone, e-mail or in writing. We will acknowledge receipt of your complaint within 1 working day (Monday to Friday incl) and we will endeavour to resolve the problem as quickly as possible, within a maximum of 5 working days.
Celtic Sheepskin & Co. Ltd reserves the right to monitor emails in accordance with the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.
Write to us:
Celtic & Co.
Units 2 & 2a Lodge Way
Indian Queens Industrial Estate
St. Columb
Cornwall
TR9 6TF