Contact Customer Services

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BY PHONE:

Our friendly staff in our Newquay call centre can be reached by telephone on:

  • From within the UK: 0333 400 0044
  • From outside the UK: +44 1637 871 605

Our opening hours are 9am-6pm Monday to Saturday, but if you have an urgent enquiry that cannot wait, we have an external 24/7 call answering service.

UK calls to us are charged at the same rate as calls to a regular 01 or 02 landline, including from mobiles and will be included in any inclusive minutes package.


BY EMAIL:

support@celticandco.com

We aim to reply to your email within 48 hours.


Frequently asked Questions:

We have provided answers to the most frequently asked questions around delivery here.
Please click here for information on returns and exchanges. 


Brochure request:

To request a copy of our latest brochure please click here.

To stop receiving our brochures:

If you'd no longer like to receive our brochure through the post, please send your full details including name and postal address to support@celticandco.com

Sign up to our email newsletters:

Be the first to hear about our exclusive offers & news - just click here and enter your email address.


Press & Media Enquiries:

Whether you're writing a feature and need high res imagery, or you're a stylist and would like to use some of our samples for a shoot, please contact our Press Office on +44 (0)333 400 0044 or email press@celticandco.com

All press releases, imagery and lookbooks can be found here.


Trade & Stockist Enquiries:

We welcome retail trading partners with a visible high street presence who share our beliefs in high quality clothing, made from natural fibres and ethically manufactured. 

If you are interested in becoming a stockist, please contact our trade team at trade@celticandco.com for further details. 


Comments & Feedback:

We are always delighted to hear from you, so please do let us know if you have had a particularly good experience, or if our website, service levels or products do not exceed your expectations. Phone us, write to us or send an email to comments@celticandco.com

Complaints:

In the event that you should have a problem please inform us as soon as possible either by telephone, e-mail or in writing. We will acknowledge receipt of your complaint within 1 working day (Monday to Friday incl) and we will endeavour to resolve the problem as quickly as possible, within a maximum of 5 working days.

Celtic Sheepskin & Co. Ltd reserves the right to monitor emails in accordance with the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.