SECURITY, PRIVACY AND COOKIE POLICY

INFORMATION WE COLLECT

We collect personal information from you when you shop online at www.celticandco.com or if you place an order with us over the telephone. We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy. We are registered under the Data Protection Act as Celtic Sheepskin Ltd. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

The type of information we collect about you includes:

  • Your name
  • Email address – We need your email address so we can send you information about your order such as confirmation or delivery updates. We may also use your email address to send you marketing information such as product launches or special offers.
  • Delivery address – so we can send your order to you.
  • Telephone number – we’ll only call you to talk about your order
  • Credit card details – we only ask for these when you place an order. We use the latest secure server technology to ensure this information is protected to the highest standards.

We randomly monitor and record telephone calls. This helps to ensure that we provide you with the highest level of services and maintain quality standards.

HOW WE USE YOUR PERSONAL INFORMATION

1. We primarily use your personal information so that we can process your order and provide you with the best possible service

2. We may use your data to send you our catalogues or special offers in the post or by email.

3. Third party marketing:

a. We may occasionally swap our mailing list with other companies whose products we think will be of interest to you. We send a single catalogue to their customers and in return they can send a single catalogue to our customers. Your details will not be added to their mailing list unless you request it.

b. We are also members of the data co-operatives Epsilon Abacus (registered as Epsilon International UK Ltd), Sub2 and I-behaviour. Data co-operatives work by members sharing information on what their customers buy. The co-operatives analyse this pooled information to understand consumer’s wider buying patterns. From this information, members can tailor their communications and send consumers suitable offers that should be of interest to them, based on what they like to buy.

We will never pass your email address or telephone number on to a third-party for marketing purposes.

You can check the information that we hold about you by emailing us at info@celticandco.com. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

UNSUBSCRIBING FROM MARKETING

You can unsubscribe from receiving mailings and emails from Celtic & Co and from third party marketing at any time HERE.

Please note that it takes 10 days for you to stop receiving our emails, two months to stop receiving Celtic & Co catalogues and up to three months to stop receiving third party mailings from the date you unsubscribe.

You can also subscribe to the Direct Marketing Association’s (DMA) Mailing Preference Service to stop receiving any future unsolicited direct mail entirely. This can be done at www.mpsonline.org.uk/mpsr/

CREDIT CARD ENCRYPTION

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by Thawte, part of the Verisign group - the world's most respected certification body for Internet firms. If you have questions regarding our credit card security policies, please call us on 0333 400 0044.

COOKIE POLICY AND USE OF COOKIES

A cookie is a small piece of data sent from a website and stored in your web browser. Many cookies are essential to the operation of celticandco.com, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

Ordering from Celtic & Co.’s website does require cookies to be enabled; without them you can browse the site and check the stock status but you cannot add items to your basket or wishlist.

Our cookies cannot harm your computer and we do not store personally identifiable information within them.

Below is a list of the various cookies that we use and what they do.

Cookie Name Description
ASP.Net_SessionID This cookie allows you to add items to your shopping basket or wishlist and create your order and to log in to view your order history.
_vwo_ds
 _vwo_uuid
_vwo_uuid-v2

_vis_opt_s

_vis_opt_test_cookie

These cookies are used by our Visual Website editor tool to test changes to website layout that will improve site experience and usability.
Scarab.mayAdd
 Scarab.mayViewed
 Scarab.visitor
These cookies identify customer behaviour onsite in order to offer a tailored website and email experience based on past behaviour and preferences.
Celtic_gelocation_preference This cookie is used to remember the customers preference of language and currency.
_GA
 _GAT_
 _dc_gtm_

_gid

These cookies are used to link to Google Analytics so we can monitor customer experience onsite and monitor the effectiveness of our marketing campaigns.

_uetsid This cookie is used to analyse marketing performance through Bing advertising.
S2Sv4
V1v4
V2v4

V3v4

V9v4

These cookies are used to interact with the SUB2 advertising network to better understand customer behaviour and offer targeted messages.

_RequestVerifificationToken This cookie helps prevent fraudulent activity.
Tms_VisitorId
Tms_wsip
These cookies communicate with Fresh Relevance technologies and are used to track customer behaviour and offer relevant communications based on past interactions with the website.
Fm-sess-live
Wisepops
Wisepops_session
viewedOuiBounceModal
These cookies are used to control the appearance and frequency of our website overlays (pop ups)

No personal data is stored in any of the cookies used, just unique numbers which, depending on the type of cookie, are used to analyse site usage or references which can then be associated with your account once you’ve signed in. If you’d prefer to restrict, block or delete cookies from celticandco.com, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences, or use the following guides for the most popular browsers:

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Mozilla Firefox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

For more information about cookies and instructions on how to manage or disable cookies see http://www.allaboutcookies.org

THIRD PARTY COOKIES

We currently use third party cookies to allow us to track visitor behaviour and offer certain website services.

If you would like to disable 'third party' cookies, you can turn them off by going to the third party's website and getting them to generate a one-time 'no thanks' cookie that will stop any further cookies being written to your machine. Below are links to the third parties we use:

HOW TO CONTACT US

If you have any questions about our Security, Privacy and Cookie Policy you can contact us as follows:

info@celticandco.com

+44 (0)333 400 0044.

The Data Protection Officer
Celtic & Co
Newquay
Cornwall
TR7 2SX

United Kingdom