Q. Where do you deliver?
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu when prompted at the checkout.
Q. How much does delivery cost and how long will it take?
Delivery is charged depending on where you are situated in the world and how quickly you want to receive your order. Once you have decided on which products you would like to purchase, our automatic delivery calculator will give you the options, costs and delivery times available. PLEASE REMEMBER that these delivery times assume that the products you are ordering are in stock.
UK Postage Prices & Options
Standard UK delivery is £4.95, however we currently offer a range of options for UK mainland deliveries. Please note that sometimes the weight or value of your order may restrict the type of delivery available. The postage options are detailed below.
Most of our deliveries options are trackable services and the details for expected delivery will be included in your despatch email along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Standard Delivery - £4.95
For deliveries within the UK mainland in-stock please allow 3 – 5 working days for your order to arrive. You can enter instructions to leave in a safe place during the order process.
Orders under £400 will be sent with Royal Mail on a tracked service. Your order confirmation email will contain your tracking number and you can monitor its progress here: https://www.royalmail.com/track-your-item
Orders £400 and over are sent with the courier DPD on a tracked service. Your order confirmation email will contain your tracking number and you can monitor its progress here: https://www.dpd.co.uk/
This service will require a signature upon delivery.
Royal Mail Express Tracked - £6.95
Orders on our Royal Mail Express Tracked service are shipped the same day when placed before 3pm. Whilst not a guaranteed next day service, Royal Mail claim it will reach 93% of customers the next day. Please note that orders placed after 3pm, over the weekend or on a bank holiday will not be despatched from our warehouse until the next working day.
Saturday Delivery - £10.45
Guarantee a Saturday delivery with the added security of tracking by selecting our Saturday Delivery option using Royal Mail's Tracked 24 Service. Orders placed after 3pm will not be dispatched until the following working day. If you place an order after 3pm on Friday, your order will be with you the following Saturday, eight days after your order.
DPD Next Working Day Delivery with one-hour delivery window - £9.45
To guarantee next working day delivery please specify this service when ordering. If you provide an email address or mobile number DPD will let you know the hour window for your delivery that day. Our expedited delivery options are only available for mainland UK addresses and will require a signature. For in-stock orders placed before 3pm delivery will be on the following working day. Orders placed after 3pm and on the weekends or bank holidays will be despatched from our warehouse the next working day and delivered within 2 working days. Please note that our ability to keep to these times is limited by the areas in which you live – if in doubt, please phone 0333 400 0044 for details.
Please note that if we experience problems authorising your payment, we cannot be held responsible for delays in despatch.
Next Day delivery is only available within the UK mainland. Deliveries to the Highlands of Scotland and Northern Ireland may be delayed.
Usually we can send parcels using an express service to other areas (even outside of the UK) but please contact us to see what we can offer.
DPD Saturday Delivery with one-hour delivery window - £19.95
If you are not at home during the week then select Saturday to have your order delivered on the next Saturday. Orders placed after 3pm will not be despatched until the following working day. If you place an order after 3pm on Friday your order will be with you the following Saturday, eight days after your order.
You will receive an email or SMS on the morning of your delivery with an expected hour delivery window.
DPD Next Day AM - Morning Delivery with one-hour delivery window - £11.95
Our quickest weekday delivery. Order before 3pm in the afternoon and receive your order the following morning (working days only). You will receive an email or SMS alert on the morning of your delivery with an expected hour delivery window.
Standard delivery within Eire and Western Europe is £9.95.
Tracked delivery to Russia is £15.
Deliveries outside of these areas will be calculated based on weight and value and will be displayed during the checkout process.
Please note that with international orders we will only deliver to the cardholder's billing address. The postage cost is calculated by the weight, volume and destination. The cost for delivery will be displayed after you have entered your address but before you have entered your payment details.
We use Royal Mail Priority Airmail (with International Signed For), UPS and DPD for international deliveries. If you require more information, or if you'd like a quote for expedited shipping, please contact us.
Q. Can I use UK next day delivery anywhere in the UK?
Next day delivery is only applicable in mainland UK. Unfortunately, it's not guaranteed to certain areas. These include: the Channel Islands, the Scottish Highlands and Islands and Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50. If you are in any doubt please contact us.
Q. When will my order arrive?
The speed of delivery depends on the postage you have selected and the destination. Where possible, your order will be despatched from our warehouse within 48 hours of placing an order, in fact the vast majority of orders are despatched within 24 hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered. For international deliveries, please allow 28 days.
Q. What if my order hasn’t arrived?
Most orders are sent on a trackable service with the details for expected delivery being included in your despatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Please contact us if you have not received your order within 10 days of despatch for UK deliveries and within 28 days of despatch for international deliveries.
Q. What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself. You can add a delivery instruction to your order in our checkout if you'd like the delivery person to leave with a neighbour. You can also request for your order to be left in a safe place but please note we or our delivery partners will not be held liable for any loss or damage caused to the parcel as a result of it being left in your nominated location.
Courier Delivery to Russia
All orders to Russian addresses will be sent via tracked delivery at a cost of £15. Your purchase is subject to Customs formalities upon arrival into Russia.
By continuing, you are giving permission for “Armadillo Business Parcel”, trading as DPD, (Customs Brokerage License 0286/00, dated 30.12.2010) to Customs clear your purchases, and you are agreeing with the ful
Customs brokerage agreement (as per Clauses 435,437,438 of the Russian Civil Code).
Please ensure you provide an email address and mobile number to enable DPD to contact you by email or SMS with a login to a web page where you must enter some information (including passport data and information about your purchase).