Returning items

Returns

We hope you love your new pieces. If something isn't quite right, you can return your order in its original condition. UK returns are free unless stated on the product, subject to our terms and conditions.

You may return most items within 30 days from the date of despatch for a refund. This does not apply to sale items, which must be returned within 14 days.

How to return UK orders

1. Fill in the returns form that comes with your parcel including the return reason code. 

Detach and include the form with your returned item. Pack item(s) you would like to return.

2. Create your free returns label / barcode at royalmail.com/returns selecting Celtic & Co. as your retailer.

3. Now you can either: Download your returns label and print it at home (Royal Mail will also email it to you) or Royal Mail can print the label for you and collect from your house free of charge. 

Take the email with the QR code on your smart device and your packaged item to the Post Office or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Please go to royalmail.com/services-near-you and look for ‘Label printing service is available’ under 'facilities'.

4. Apply the returns label to the largest side of your item. Please make sure you don't place any tape over the barcode so it can be easily scanned.

5. Drop your item at a Post Office branch or Royal Mail Customer Service Point. A proof of posting should be obtained which will enable you to track your parcel online at royalmail.com. Please make a note of the unique tracking number printed on your label as without this we cannot be held responsible for items lost in transit.

It can take up to 14 days for us to process your refund once we receive your returned item(s).

If you are unable to obtain your free returns label online, please contact our customer service team.

For additional information, please refer to our Order FAQ's Page. 

International returns

US
  1. Returns from the US are free unless the product is marked non-returnable, subject to our terms and conditions.
  2. You will need your order number and the email address used to place the order.
  3. If you did not enter an email address, or cannot recall it, please contact our customer services team.
  4. Visit our returns portal to start your return.
  5. Make a note of your tracking number and keep it safe so we can trace your return.
DE & FR
  1. Returns from Germany and France cost €5.
  2. You will need your order number and the email address used to place the order.
  3. If you did not enter an email address, or cannot recall it, please contact our customer services team.
  4. Visit our returns portal to start your return.
  5. Make a note of your tracking number and keep it safe so we can trace your return.
CA & AU
  1. Returns from Canada cost CA $8.
  2. Returns from Australia cost AU $8.
  3. You will need your order number and the email address used to place the order.
  4. If you did not enter an email address, or cannot recall it, please contact our customer services team.
  5. Visit our returns portal to start your return.
  6. Make a note of your tracking number and keep it safe so we can trace your return.
REST OF THE WORLD
  1. Returns from the Rest of the World are free unless stated on the product, subject to our terms and conditions.
  2. You will need your order number and the email address used to place the order.
  3. If you did not enter an email address, or cannot recall it, please contact our customer services team.
  4. Visit our returns portal to start your return.
  5. Make a note of your tracking number and keep it safe so we can trace your return.