Our Vacancies

Vacancies at Celtic & Co.

At Celtic & Co. we believe clothes are more than just fashion and this belief is applied to our team. Staff are much more than just a resource.

We are an informal brand that takes inspiration from our beautiful Cornish location; its colours, patterns and textures. We are passionate about quality, attention to detail and in providing the best products and services to our customers through direct selling channels.

You can find out more about us  here. We are based in Newquay, Cornwall where our Factory, Warehouse and Offices are centralised.


Call Centre:

Inbound Telephonist - Returns

Working as part of a team to ensure the speedy response rate to all customer sales, queries & complaints received. Being first point of contact for customer who are returning products where additional information , guidance or payment is required.

Key accountabilities and responsibilities include:

  • Act as the first point of contact for customers, clients and partner organisations, communicating effectively and efficiently with customers and colleagues in a professional, courteous and timely manner.
  • Answer a high volume of calls and maintain a rapid response rate to agreed standards, striving for high order value through link selling and customer rapport building, remaining calm and providing a professional response at all times.
  • Professionally respond to sales and customer queries using a problem solving approach to find solutions for customers, resolving complaints and queries as necessary. This will be achieved through: diffusing any difficult situations; responding to written communications in accordance with departmental standards, ensuring accurate information is provided and spelling & grammar is correct; where appropriate, recognising situations outside of your control passing these on correctly
  • Professionally respond to all customer returned-goods queries using a problem solving approach to find solutions for customers, resolving complaints and queries as necessary. This will be achieved through: diffusing any difficult situations with an empathetic approach, demonstrating a high degree of commercial awareness and adhering to the company’s policies on returns.
  • Contacting the customer by phone as the preferred contact method; whilst also responding to written communications in accordance with departmental standards, ensuring accurate information is provided.
  • Update and maintain customer records, accurately and promptly, in adherence to the legislative policies governing confidentiality and data storage.
  • Maintain current working knowledge of all legislation concerning consumer rights and distance selling.
  • Keep abreast of current season’s products and company tools available to you to ensure a high standard of customer service is achieved at all times, this includes the completion of any in-house training to the required standard as requested by the Manager.
  • Using a variety of office systems, carryout any general office and administrative tasks as requested by the Assistant Manager using a range of software packages such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence & documents & maintain presentations, spreadsheets and databases.

***Shift patterns: 8h shifts between 9am and 8pm Monday- Saturday***

Job Type: Full-time

Job Type: Full-time

Salary: £9.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)

Education:

  • GCSE or equivalent (Preferred)

Factory:

No vacancies at present


Product Team:

No vacancies at present


Marketing:

No vacancies at present


Warehouse:

No vacancies at present