US Shipping options:
Standard untracked shipping, allow 7-14 days, in rare cases this could take up to 28 days - free
Tracked shipping 6-8 Days- $7.50
Express shipping 4-6 Days - $15
For deliveries outside of the USA click here.
To discuss which option is best for you, call us toll free: 1 888 567 7007 open 24 hours a day, 7 days a week.
Q. Where do you ship to?
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu, when prompted at the checkout.
Q. How much does US shipping cost and how long will it take?
Shipping is charged depending on where you are situated in the world and how quickly you want to receive your order. Once you have decided on which products you would like to purchase, our automatic shipping calculator will give you the options, costs and shipping times available.
PLEASE REMEMBER that these shipping times assume that the products you are ordering are in stock.
US Postage Prices & Options
Standard Un-tracked Shipping - free
For deliveries within the US, in-stock items are usually despatched within 2 working days. Please allow up between 7 - 14 working days for the goods to arrive from date of despatch. Shipments are made within working hours and will require a signature if over $400. Please note that sometimes the weight or value of your order may restrict the type of shipping available.
Tracked Shipping - $7.50
Tracked shipping is available for US deliveries. Please allow 6 - 8 working days for a tracked delivery.
Express Shipping - $15
To guarantee shipping within 4 - 6 working days you will need to use "Express Shipping" when ordering. Express shipping costs $15 - Call us toll free to discuss which option is best for you : 1 888 567 7007
Q. What if my order hasn’t arrived?
A: Depending on the type of shipping service used, your order may be trackable. All orders over $400 will use a tracked service. In this instance the tracking data will be emailed to you directly from the courier. If you do not have the tracking details, please contact us
For orders sent on a standard service, without tracking, shipments usually take between 7 and 14 days but can take up to 28 days. If your order does not arrive within this time, please contact us at email@example.com
Q. What happens if my order is split over two shipments - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a shipment?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the shipping office yourself.
Q. What does it cost to ship outside of the US?
UK Standard delivery (3-5 working days) - $6.25
UK Express delivery (2 working days) - $8.75
UK Next Day delivery - $12
UK Saturday delivery - $13.25
UK Next Working Day AM delivery - $15
Western Europe - $12.50
Rest Of World - Calculated at checkout based on size and weight of order
Q. Where do you ship from?
All of our deliveries are dispatched from the United Kingdom.
Q. Can standard delivery take longer than 14 days?
While majority of our orders do arrive within the estimated delivery time stated, sometimes delays can occur.
It may be anything from flight delays, customs delays to bad weather but it can cause further delay while your order is in transit to you. Once your order is on its way to the US from our warehouse in the UK, we are unable to make any adjustments to the shipment so we are always sure to advise you that this can occur at the point of your order.
However, if you do not receive your order by the 28th working day, please contact us so we can investigate further and send a replacement if required.