Q. How can I make an order?
Making a purchase with us could not be easier. Follow these ten simple steps and your chosen items will soon be on their way to you!
Q. How can I check whether an item is in stock?
By using the product size and colour selection options found on each product page. These are found on the right hand side of every product page, under the product details.
To use the stock checker:
Q. Why is a product in your catalogue if you are completely sold out?
We know it's disappointing when items are out of stock and we really do try to make sure this doesn't happen. Our catalogue is printed well in advance of the stock arriving and we cannot update it in the same way as our website, which is always up-to-date. We try to predict sales and how much we should order of a particular product, but sometimes we do get caught out if an item proves more popular than expected. Since everything is made exclusively for us, it often takes three or four months to get repeat deliveries. We do sincerely apologise if an item that you want to order is out of stock.
Q. Can I add to an order made today & will I be charged postage twice?
Once your order has been placed you are unable to add further items yourself. However, if you contact us on the same day, we may be able to add an item to your order for you, as long as the order has not already been picked. If not, we will complete a new order for you, without any additional postage charge.
Q. Can I cancel an order?
If you wish to cancel your order, please contact our customer services department as soon as possible by telephoning 0333 400 0044 or by emailing firstname.lastname@example.org
You have up to 30 days to return or exchange any full price order.
Cancelling your contract under the CCRS
You have the right to withdraw from any order by providing a written notice of cancellation, this right ends 7 days after the date we deliver the products to you. You will not have to pay for any products and any amounts that you have been charged for will be refunded within 30 days in the same format as your original payment (e.g. credit card or cheque) but excluding postage costs.
In the event that we have already dispatched the products out to you, the goods should be returned to us within 28 days and you will need to pay the return costs. If you fail to return the goods to us when we request, then we will arrange collection but a charge will be made for this service that will be deducted from the refund.
Q. How do I choose sizes?
Use our size charts to check your body measurements - there's one for ladies sizes, men’s sizes and children’s sizes. You'll find also a size chart link and you can check the dimensions of each garment on each product page to get the exact measurements of all our clothing.
If you have any questions about product sizing please contact our Customer Service department by telephoning 0333 400 0044 or by emailing email@example.com
Q. Will the item be exactly the same colour as shown on the website?
Every care has been taken to use images that most accurately reflect the actual colour of garments. However, this is not an exact science and slight variations may occur.