UK Delivery - Frequently Asked Questions
Q. Where do you deliver?
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu when prompted at the checkout.
Q. When will my order arrive?
The speed of delivery depends on the postage you have selected and the destination. Where possible, your order will be dispatched from our warehouse within 48 hours of placing an order, in fact the vast majority of orders are dispatched within 24 hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered. For international deliveries, please allow 28 days.
Q. What if my order hasn’t arrived?
Most orders are sent on a trackable service with the details for expected delivery being included in your dispatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Please contact us if you have not received your order within 10 days of dispatch for UK deliveries and within 28 days of dispatch for international deliveries.
Q. What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself. You can also add a delivery instruction to your order in our checkout if you'd like the delivery person to leave with a neighbour.
How do you process and fulfil international orders?
You can contact Global-e at:
45 Leather Lane
London EC1N 7TJ
International Delivery - Frequently Asked Questions
Q. Where is my order?
To track your order, please visit our help centre here.
Q. Where do you deliver?
Please click on the flag icon at the top of our homepage to view the countries that we ship to.
Q. How much will shipping cost?
Shipping costs are calculated automatically in our checkout and depend upon destination country, size/weight of the order and the shipping method selected.
Q. How long will delivery take?
Delivery times depend on where orders are being shipped to and the shipping method selected. You can choose between our shipping options in the checkout, an estimated delivery time will be displayed for each option.
Q. Can I make any changes to my order after it's been placed?
If your order has not yet been shipped, we may be able to change your order. Please contact us as soon as possible should you need to make any changes.
Q. Will I have to pay taxes on my order?
Import duties and taxes are beyond our control and may apply to your order. We offer a guaranteed landed cost service which allows you to prepay all taxes at our checkout so there will be no additional charges when you receive your order. Choose express shipping in the checkout and then select the option to prepay duties and taxes.
Q. I prepaid my taxes but I have been charged more upon delivery
If you used our prepaid duties and tax service when placing your order you should not have to pay any further fees. Please contact us to resolve this.