Conditions générales
Below is a full list of our Terms of Service. We apologize if they seem very technical, but they are fairly standard and are designed to improve your shopping experience - making it as simple and secure as possible.
Terms and Conditions apply to the use of the www.celticandco.com website . By placing an order with us, you agree to accept these terms and conditions (the Conditions).
Please note that these terms may be changed at any time, and it is up to you to check these terms regularly before ordering any products in case there are any changes. If you do not agree to the terms set out below, you must not use or access this website.
If you have any questions relating to our terms and conditions, please contact us before placing an order.
General informations
www.celticandco.com is a division of Celtic Sheepskin & Co. Ltd, Unit B, Treloggan, NEWQUAY, Cornwall, TR7 2SX. Business Number. 8860746. The following terms and conditions apply between you and Celtic Sheepskin & Co. Ltd when you purchase an item from www.celticandco.com . These conditions do not affect your statutory rights.
Your contract for purchases made on www.celticandco.com is with Celtic Sheepskin & Co. Ltd and you agree that any items you order are for your private, household use only and not for resale.
You must be eighteen years of age or older to use our site. If you are under the age of 18, you may use this site only with the consent and under the supervision of a parent or guardian. If you do not meet the requirements, please do not use this site.
You warrant that all information you provide to www.celticandco.com for the purpose of ordering or purchasing products is true, accurate, current and complete in all respects; that the credit or debit card you are using is yours and that there are sufficient funds in your account to cover payment for the product(s) ordered. You agree that your email may be used as a means of distance communication.
During the registration process, you must choose a password. You are responsible for all actions taken under this login data and you should only buy from www.celticandco.com under your own data. You should do everything possible to keep your password secure and should not disclose it to anyone. If you think someone else might know it, you need to change it. You may not transfer or sell your Login Data, or permit, directly or indirectly, anyone to use your Login Data. If there are any changes to the details you have provided, it is your responsibility to inform Celtic Sheepskin & Co. Ltd as soon as possible.
Using a false name or invalid credit card to place an order is a crime. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the extent of applicable law. Celtic Sheepskin & Co. Ltd tracks the electronic "fingerprints" of every order placed on www.celticandco.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users who engage in criminal activity using our website.
Celtic Sheepskin & Co. Ltd reserves the right to end our agreement with you and suspend or terminate your access to the site immediately and without notice if:-
you do not pay us when due
you breach any of our terms and conditions
when requested by us, you fail to provide, within a reasonable time, sufficient information to enable us to verify the accuracy and validity of the information you have provided, or your identity
we suspect that you have engaged, are about to engage, or have the potential to engage in fraudulent or illegal activity on www.celticandco.com
Dispute Resolution Terms
In accordance with the EU Online Dispute Resolution Policy - listed at this link - http://ec.europa.eu/consumers/odr/ Celtic & Co. TM is currently excluded from any major system, but endeavors to do strives to handle complaints to the satisfaction of its customers and follows a comprehensive process to ensure this is the case, detailed below:
In relation to our complaints handling process, all complaints will be handled first by the Customer Service team and, if necessary, escalated to the Customer Service and Sales Manager. Where complaints relate to other areas of the business, those responsible for those areas will be made aware of the issue and may contact the complainant if appropriate. We strive to resolve all complaints as quickly as possible and always aim for a resolution that maintains the customer's trust in the business.
Your responsibilities if you breach these terms
You agree that if you breach these terms, or if any liabilities are incurred as a result of your use of this website, you will be responsible for any costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if any). You remain responsible if someone else uses your shopping account and/or your personal information, unless you can prove that such use was fraudulent.
Celtic & Co. TM Coupons and Offers .
Only one offer can be used per order. Certain offers are limited to one use per customer, all offers are subject to potential availability, and Celtic & Co. TM reserves the right to withdraw or modify any offer at any time.
Vouchers can only be used for orders of equal or greater value than the voucher and can never be replaced with cash.
If necessary, the complete code-specific offer conditions can be found at the source, for example at the bottom of an e-mail or in a catalog.
Where monetary reduction is offered, the minimum spend will be quoted at source, e.g. £10 reduction subject to a minimum spend of £10, £20 reduction subject to a minimum spend of £20, and can only be used once per customer.
Unless explicitly stated, offer codes are not valid on discounted products or janitorial products and exclude gift sets and gift cards.
Unless otherwise stated, offer codes are only good for one purchase per customer. Celtic and Co. reserves the right to cancel any order using an offer code that has already been used once by the customer.
Free delivery offers only apply to UK addresses unless explicitly stated otherwise. Celtic and Co. reserves the right to cancel or charge for delivery of orders destined to addresses outside of the UK with a free delivery offer.
Offers and discount codes are not valid on aerosol products, Celtic & Co. TM reserves the right to cancel the purchase of any aerosol product if a discount has been applied to it.
If you place an order that qualifies for a free gift and then return a product, the order no longer meets these criteria, so the free gift must also be returned or the value of the free gift will be deducted from your refund.
Knit masks are not eligible for promotions and special offers.
Fixed amount offers
This offer cannot be combined with any other offer and cannot be used for cleaning and maintenance products. Offer available for orders over £20. No cash alternative is offered. The £20 discount applies equally to all items purchased. If any part of the order is returned, the amount of the refund for those items will be prorated against the £20 discount originally provided. From £100 purchase, delivery is free for addresses in mainland UK. Does not apply retrospectively to orders. Celtic & Co. is a registered trademark of Celtic Sheepskin & Co. Ltd. Registered in England and Wales under number 8860746.
Order
When placing an order, you agree that all information provided is accurate and complete.
All orders are subject to product acceptance and availability.
Information relating to the availability of products is indicated in the description of each product. If www.celticandco.com does not have enough stock to deliver the products you have ordered, we will split your order and dispatch all in-stock items, with out-of-stock items dispatched as soon as they become available.
All prices shown on www.celticandco.com are correct at the time the information is entered, but we reserve the right to change prices for any product at any time. All prices include VAT, where applicable.
No contract for the sale of a product will exist between you and www.celticandco.com until we have accepted your order by dispatching the product to you. In this case, we will confirm our approval by sending you a dispatch confirmation email.
This confirmation e-mail will be sent to the e-mail address indicated in your order form and will detail the products ordered, the method of payment, the cost (VAT and postage included) and the usual delivery times.
You should check that all details in this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an e-mail from us indicating the reasons for this refusal.
Discount offers cannot be used towards the purchase of gift cards.
Delivery
The stated delivery time in which you will receive your order is approximate. Items will be sent to the address you provided in your order. If you order several items, they may be sent to you in several installments if certain items are out of stock. Orders outside the UK will be held until all items are in stock.
If your delivery address is outside the UK, you may have to pay import duties and taxes, which are levied once the package has reached your country. You must pay any additional costs for customs clearance. Please note that customs policies vary widely from country to country. We recommend that you contact your local customs office for additional information.
Please note that international shipments may be subject to cross-border inspections by customs authorities.
If you provide us with instructions relating to the delivery of your order (including, but not limited to, instructions for leaving the products in a particular place, in a shed or at a neighbour's), you are responsible for the accuracy of these instructions and we will not be liable to you for any loss or damage to the product resulting from following your instructions. Our delivery partners are also not responsible for compliance with these instructions.
If your order has not been delivered to you, you must notify us within 14 days of the day it was dispatched.
Payment
www.celticandco.com accepts most major credit or debit cards. All credit and debit card holders are subject to validity checks and authorization by the card issuer. If your payment card issuer refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Cancellation of an order / Return procedure
If you have not placed an order, you can remove items from your basket at any time by clicking on the "Remove" button next to the product you do not wish to add to the basket.
If you wish to cancel your order, please contact us as soon as possible. If your order has not been passed to our warehouse for dispatch, we should be able to cancel your order in its entirety. However, if your order has already been shipped, you will need to wait for it to be delivered and follow our return policy.
You will be responsible for all costs incurred in returning goods to www.celticandco.com, unless the return is the result of our error. In case of incorrect, defective or damaged items, please contact us before sending them back.
Please note that our gift wrapping service is non-refundable.
Cancellation of the contract
Under consumer contract regulations, you have the right to cancel your order within 14 days of receipt and receive a refund of all charges. Once you have notified us of your intention to cancel (notification must be made in a durable format: letter or email), you will need to return the item(s) by post at your own cost.
Any monies charged to your credit or debit card will be credited back to this account within 14 days of receipt, provided the items you return are in the same condition as when they were delivered to you (tags intact).
If you exercise your right of cancellation under consumer contract regulations, you must return the goods to us at your expense. When returning items you must take reasonable steps to ensure that we receive them and that they are not damaged in transit, by sending them by a tracked delivery method such as Royal Mail Special Delivery or something similar, with a recognized courier, so that we receive them within 14 days of canceling the contract.
If you wish to cancel your order after 14 days, please follow the procedure described in our return policy.
Return procedure
You may return most items sold by www.celticandco.com within 30 days from the date of shipment for a refund or an exchange. This does not apply to sale items, which must be returned within 14 days. For more information, please refer to our return policy .
Privacy
We will never ask for personal details by email. If you receive an unsolicited email asking for your www.celticandco.com login details , please contact our Customer Service team immediately.
Legal liability
We accept no responsibility (except as provided below) for any errors and/or omissions contained in our website and we reserve the right to alter information, prices, specifications and descriptions of goods, products and services listed at any time without notice.
If an error is found in the price of the goods you have ordered, we will inform you of this as soon as possible. We are not obligated to fulfill an order for a product that has been advertised at an incorrect price. If you order an item and the price published on www.celticandco.comis incorrect for any reason, we will email you to let you know that we have not accepted your order and it has been cancelled. You will be informed of the correct price of the product in question. You can re-order if you wish. If you have already paid for the items under the circumstances described in this clause, we will refund the full amount to you within 30 days of the order date. If you decide to place a new order at the correct price, a separate transaction will be recorded on your credit card.
In the unlikely event that you receive items which are not what you ordered, which are damaged or faulty, or which differ in quantity from that stated on your order form, we will make up for any shortfalls or shortfalls in delivery, replace or repair any damaged or defective items. We will refund the amount you paid for the items in question, provided that you notify us of the problem in writing to the address in the confirmation email within 10 working days of delivery, and that you return the items to us, unless we inform you that the return is not necessary. This provision does not affect your statutory rights.
We have taken all necessary measures to provide accurate images of each product for sale on the site. However, due to a number of different factors such as internet browsers, monitor color contrasts, etc., we cannot be held responsible for any color differences between the image and the actual product.
Products sold on www.celticandco.com are provided for private, domestic and consumer use only. Therefore, we accept no liability for any indirect loss, consequential damage, loss of data, loss of revenue or profit, loss of damage to property and/or loss resulting from third party claims arising from the use of the site. or any product or service purchased from www.celticandco.com.
We have taken all necessary steps to prevent Internet scams and to ensure that all data collected from you is stored as securely as possible.
We will not be liable to you for any delay in delivery of the products ordered or for any other problem to the extent that the delay is due to an event beyond our control, including, but not limited to, cases of force majeure, war, floods, fires, labor disputes, strikes, lockouts, riots, civil disturbances, malicious damage, explosions, governmental actions and any other similar event, including extreme weather conditions.
We do not warrant that the website will meet your requirements on a consistent, timely or error-free basis, that defects will be corrected, or that the site or server is free of viruses or bugs, or that it represents the full functionality, accuracy and reliability of the website. We will not be liable for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permitted by applicable law, we disclaim all warranties of any kind, express or implied, in connection with the products. This does not affect your legal rights as a consumer, nor your contract cancellation rights.
We will not be liable in contract, tort (including but not limited to negligence), pre-contractual representation or otherwise (other than a fraudulent or negligent misrepresentation ) or otherwise in connection with:
Any economic loss (including, without limitation, loss of revenue, profits, business, business, or anticipated savings); Or
Any loss of goodwill or reputation; Or
Any special or consequential loss suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.
Nothing in the conditions excludes or limits our liability for death or personal injury resulting from our negligence or that of our staff, agents or employees.
Copyright
All rights, including copyright, in the content of the www.celticandco.com web pages are owned or controlled by Celtic Sheepskin & Co. Ltd. By accessing the www.celticandco.com web pages , you agree to only download the content for your own individual, non-commercial use. You are not permitted to copy, distribute, download, store (in any medium), transmit, show in public, adapt or modify in any way the content of the www.celticandco.com web pages to d other purposes without the prior written permission of Celtic Sheepskin & Co. Ltd
Third Party Information
We are not responsible for material posted on third party websites or other written content. The only prices applicable to Celtic Sheepskin & Co. Ltd products are those listed on the Celtic & Co. TM content . We cannot guarantee the reliability of the prices quoted in commercial directories or by any other third party.
Recommend to a friend
If you recommend us to friends or family members, please make sure they are ok with us contacting them. This ensures that we do not send unsolicited email to referred friends. Please note that, if you ask, we'll let your friends know who recommended them.
Sponsorship Program
You can view the full terms and conditions here .
Waiver
No waiver by us shall be construed as a waiver of any proceeding or any subsequent breach of any provision.
Safeguard clause
Each provision of the Terms shall be construed as separately applying and surviving even if for any reason any such provision is held to be unenforceable or unenforceable in all circumstances.
Full Agreement
These Terms govern our relationship with you. Any modification of these conditions must be made in writing and signed by both parties. This way we can avoid any issues regarding what Celtic & Co. TM . and you're supposed to. You confirm that by accepting the Terms, you have not relied on any statement, except where such statement has become a term of these Terms, and you agree that you will have no recourse in respect of any statement. Your legal rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent statement, whether or not it becomes a term of the conditions.
Laws
Les Conditions seront régies et interprétées conformément aux lois de l'Angleterre et vous vous soumettez irrévocablement à la juridiction exclusive des tribunaux d'Angleterre.
Concours - Newsletter électronique
Si vous vous êtes inscrit pour recevoir notre Newsletter par e-mail, vous participerez automatiquement à un tirage au sort pour recevoir 100 £ des cartes-cadeaux Celtic & Co. TM.
Un gagnant sera sélectionné au hasard pour chaque mois.
Personnalisation
La personnalisation est disponible en couleur argent ou or, et peut être écrite sur deux lignes avec une limite de 15 caractères par ligne. Le message de personnalisation doit être le même sur le pied gauche et le pied droit de la paire.
Veuillez prévoir une semaine pour la livraison.
Malheureusement, toutes les commandes personnalisées sont non annulables et non remboursables, car l'article ne peut être revendu.
Nous nous réservons le droit de refuser les demandes de personnalisation grossières ou offensantes.
Veuillez appeler le service clientèle au 0844 557 8877 pour toute information complémentaire ou demande spéciale.
Livraisons internationales
Pour les livraisons internationales, nous avons établi un partenariat avec Global-e, un service tiers agissant en tant que vendeur enregistré, afin que vous puissiez acheter et expédier vos produits Celtic & Co. TM. vers plus de 100 destinations dans le monde. Lorsque vous achetez vos produits Celtic & Co.TM. via Global-e, vous constaterez que votre mode de paiement est débité par **Global-e//Celtic & Co. **, et que l'achat est soumis aux conditions générales et à la politique de confidentialité de Global-e (qui seront clairement présentées à la caisse avant que vous ne passiez la commande). Pour toutes les transactions internationales, la caisse Global-e sera chargée sur le site web de Celtic & Co. afin de recueillir les informations relatives au paiement et à la livraison. Toutes les informations sont sécurisées selon les normes les plus strictes.
Vous pouvez contacter Global-e à l'adresse [email protected] ou leur envoyer une lettre à l'adresse suivante :
45 Leather Lane
Londres EC1N 7TJ
Avis sur les produits Conditions générales
Nous avons l'intention de publier tous les avis, qu'ils soient bons ou mauvais, mais nous nous réservons le droit de ne pas publier un avis. Même les meilleurs en orthographes peuvent faire des erreurs, et nous pouvons donc, à notre discrétion, modifier les commentaires afin de corriger les erreurs typographiques. Nous nous engageons à ne jamais modifier une critique dans l'intention d'en changer le sens ou le ton original. En soumettant votre avis, vous accordez à Celtic & Co. TM les droits non exclusifs, libres de droits et pouvant faire l'objet d'une sous-licence totale, de publier, de modifier (comme indiqué au point 2), de créer des œuvres dérivées et de distribuer dans tous les médias, ainsi que d'utiliser le nom que vous avez fourni en liaison avec l'avis.
Articles défectueux
Que se passe-t-il si mon article est défectueux ? Dans ce cas, veuillez contacter notre service clientèle afin qu'il puisse organiser le retour de l'article pour une inspection plus approfondie. Notre politique en matière d'articles défectueux :
- Les articles défectueux qui ont été renvoyés dans les 28 jours suivant la réception seront remplacés ou remboursés.
- Les articles qui présentent un défaut entre 28 jours et 6 mois après réception peuvent nous être renvoyés pour une réparation gratuite.
L'usure naturelle ou le vieillissement ne sont pas couverts par notre politique en matière d'articles défectueux. Toutefois, nous proposons un service de réparation payant pour les articles achetés plus de 6 mois après leur réception. Veuillez noter que nous ne pouvons pas garantir que tous les articles peuvent être remis en état.
Si vous vous trouvez dans un pays membre de l'Union européenne ou de l'Espace économique européen ("EEE"), les paragraphes suivants s'appliquent à votre cas.
Nous nous conformons au RGPD de l'UE et à toute autre législation en vigueur en matière de protection des données.
Le représentant GDPR UE
Our EU GDPR representative who has been appointed in accordance with Article 27 of the EU GDPR is Lionheart Squared (Europe) Ltd, 2 Pembroke House, Upper Pembroke Street 28-32, Dublin, D02 EK84 Ireland.
Our GDPR representative is entitled to represent us and act on our behalf with respect to data subjects who are located in the European Economic Area or in a member state of the European Union.
For any questions or complaints relating to data protection or your rights, you can contact our GDPR representative at [email protected] .