Delivery to all Canadian addresses is free of charge. All orders are sent via tracked post or courier.
Orders under CA$260 Standard- Free - 7-12 working days
Orders under CA$260 Express - CA$30- 4-5 working days
Orders over CA$260 Express - Free - 4-5 working days
Delivery to all US addresses is free of charge. All orders are sent via tracked post or courier.
Tracked Delivery - 4 - 5 Days
Parcels over $2500 require formal entry paperwork to be completed. If your order is over $2500 our customs broker will contact you to ask for the information required to import your goods. If at any point you have any doubts over who is getting in touch with you please contact our customer services directly on 1 888 567 7007.
UK Delivery Options
All UK orders are sent via tracked post or courier services.
Standard Delivery - £4.95 - 3-5 working days
Royal Mail Express Tracked - £6.95 - 1-2 working days. Please note orders placed after 3pm will be dispatched the next working day.
DPD Next Working Day Delivery with one-hour delivery window - £9.45. Please note orders placed after 3pm will be dispatched the next working day.
DPD Next Day AM - Morning Delivery with one-hour delivery window - £11.95
Saturday Delivery with one-hour delivery window - £12.95. Order before 3pm on Friday for guaranteed Saturday delivery.
We offer free delivery over €340. Pick Up/Drop off services are available to Post Offices in Belgium and France.
Pick Up/Drop Off (Click and Collect) - €4 - 5-8 days
Standard Delivery - €6- 5-8 days
Express Delivery - €10- 4-5 days (Please note deliveries to Portugal and Italy may take up to 7 days.)
Standard delivery to all Australian addresses is free of charge. All orders are sent via tracked post or courier.
Orders under AU$270 Standard - Free - 7-12 working days
Orders under AU$270 Express - AU$32 - 4-5 working days
Orders over AU$270 Express - Free - 4-5 working days
Rest of World Delivery Options
Delivery is free over £300. All orders are sent using tracked post or via courier, the time to deliver your parcel will be calculated during checkout.
Standard Delivery - £10
Express Delivery - £18
Q. Where do you deliver?
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu when prompted at the checkout.
Q. When will my order arrive?
The speed of delivery depends on the postage you have selected and the destination. Where possible, your order will be dispatched from our warehouse within 48 hours of placing an order, in fact the vast majority of orders are dispatched within 24 hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered. For international deliveries, please allow 28 days.
Q. What if my order hasn’t arrived?
Most orders are sent on a trackable service with the details for expected delivery being included in your dispatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Please contact us if you have not received your order within 10 days of dispatch for UK deliveries and within 28 days of dispatch for international deliveries.
Q. What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself. You can also add a delivery instruction to your order in our checkout if you'd like the delivery person to leave with a neighbour.
How do you process and fulfil international orders?
You can contact Global-e at firstname.lastname@example.org or send them a letter to:
45 Leather Lane
London EC1N 7TJ