Our Vacancies

Vacancies at Celtic & Co.

At Celtic & Co. we believe clothes are more than just fashion and this belief is applied to our team. Staff are much more than just a resource.

We are an informal brand that takes inspiration from our beautiful Cornish location; its colours, patterns and textures. We are passionate about quality, attention to detail and in providing the best products and services to our customers through direct selling channels. .

You can find out more about us  here. We are based in Newquay, Cornwall where our Factory, Warehouse and Offices are centralised.

Customer Services:

Job Title Inbound Telephonist Reports to Assistant Manager – Call Centre
Department Customer Service & Sales Location Newquay, TR7 2SX
Level/Grade Staff Type of position: Full-time Part time Min 24 hours per week Hours: 8.30am – 6pm Monday – Friday 9.00am – 6pm Saturday Permanent Fixed Contract

General Description

Role: Working as part of a team to ensure the speedy response rate to all customer’s queries received, upholding a high standard of customer service at all times. Initially this will focus on handling inbound sales & customer service calls, and will further encompass a speedy and professional response to emails received, in accordance with individual training plan.

Key accountabilities and responsibilities include: -
  • Act as the first point of contact for customers, clients and partner organisations, communicating effectively and efficiently with customers and colleagues in a professional, courteous and timely manner.
  • Answer a high volume of calls and maintain a rapid response rate to agreed standards striving for high order value through link selling and customer rapport building, remaining calm and providing a professional response at all times.
  • Professionally respond to sales and customer queries using a problem solving approach to find solutions for customers, elevating complaints and queries where outside of your experience or control to a Customer Service Advisor, Team Leader or Assistant Manager, as necessary.
  • After successful completion of training period,respond to written communications allocated by the Assistant Manager, in accordance with departmental standards and targets, ensuring accurate information is provided and spelling & grammar is correct.
  • Process orders and catalogue requests placed by telephone, email or post in a timely and accurate manner
  • Update and maintain customer records accurately and promptly, adhering to Legislative and company Acts and policies governing confidentiality and data storage.
  • Utilise those company tools available to you to ensure a high standard of customer service is achieved at all times, this includes the completion of any in-house training to the required standard as requested by the team Assistant Manager.
  • Carry out any general office and administrative tasks as requested by the team Assistant Manager using a range of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents, and maintain presentations, spreadsheets and databases.
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
  • Establish and maintain effective working relationships with co-workers, supervisors, and all company partners, assisting with other company departments as priorities allow which may require the completion of tasks at your usual place of work or require a temporary change in location.
  • Maintain a clean & safe working environment by: keeping the office area free form clutter & waste; ensuring all waste is kept to a minimum & where possible rubbish is recycled using all the appropriate bins
WORK EXPERIENCE & EDUCATION REQUIREMENTS
Previous Sales/Customer Service/ Telephony Experience Minimum of 5 GCSE's grade A to C or equivalent
DESIRABLE QUALITIES
Ability to confidently cross sell & up sell products Excellent telephone manner Positive, proactive attitude Computer literate Customer service focused

To apply please contact Felicity with your CV and a covering letter at felicity.mayers@celticandco.com

FACTORY:

No vacancies at present

PRODUCT TEAM:

No vacancies at present

MARKETING:

No vacancies at present

WAREHOUSE:

No vacancies at present